Shipping policy

Where do you ship from?

All orders shipped from our facilities in New York, New Jersey and California.

Do you offer free shipping?

Yes! Nuebiome.com offers FREE Standard Shipping on all U.S. merchandise over $50. FREE Standard Shipping orders are processed within 1-3 business days, depending on product availability. We cannot guarantee a date of arrival with our free ship options. If you would like to purchase an expedited shipping method, this can be accomplished during the checkout process. If returning an item we're sorry, but shipping fees are non-refundable. You will be responsible for paying for your own shipping costs when returning your item.

Order Tracking

Once your order is placed you will receive an email with tracking information. If you did not receive this email within 2-3 days please check your "spam" folder. All orders are shipped within 1-3 business days after the order has been placed. If you believe that your package was lost please contact us right away and we will being a missing package trace with UPS. This process will take about 5 business days. We cannot replace packages until they have been confirmed missing. We highly recommend signing up for an account to track the status of your order and receive timely updates.

Where is my order?

You will receive an email as soon as your order has shipped with your tracking number and relevant information. If you did not receive an email please check your spam folder. We highly recommend signing up for an account to track the status of your order and receive timely updates.

Can you ship to my APO/FPO address or P.O. box?

Yes, we ship to active P.O. boxes. We also ship to APO/FPO address.

Do you ship to my country?

Currently we ship within the United States. If we do not currently ship to your country at this time we apologize and hope to serve you soon in the future.

My package was delivered but I do not have it, what do I do?

Our chosen carrier is UPS, will you will need to contact UPS directly. They will be able to provide some more information about where it was delivered and can hopefully help you locate it. If UPS is unable to locate your package, please email us directly at hello@nuebiome.com so that we may initiate a missing package trace with the carrier. This process will take about 5-7 business days. We cannot replace packages until they have been confirmed missing.